FasterPay has a team 24/7 to verify your account.
You have full access to change your account details.
To proceed, follow these steps:
To change your mobile number:
You can also enable the 2FA as a secure sign-in option.
Account verification requires 24 hours.
Full verification allows limitless purchase amounts and linking up to 10 cards per account.
For partially or Unverified accounts, the user has a monthly spending limit of 150.00 EUR and can also store up to 5 cards to his account.
For full verification:
Please contact firstname.lastname@example.org for any document difficulties you may face.
You may close your account with us at any time without any cost or penalties. Please be noted that you will be reliable for all our obligatory under relative laws even after the FasterPay account is closed.
On closing a FasterPay account, you will lose any recurring subscription to websites and any available balance in the wallet. You should Withdraw the amount first.
To close your FasterPay account, kindly reach out to email@example.com.
A FasterPay Guest account is created when you are paying without signing up for FasterPay Personal account.
FasterPay account saves the individual's email address for the payment receipt and future purchases.
Guest account is created on paying without signing up to a Fasterpay account. It saves the individual's email address for the payment receipt and future purchases.
Business account is for businesses looking to accept payments from a global customer market.
Personal account is for individuals who are looking to pay online via a safe, convenient, and friendly e-wallet.
If you are experiencing missing or late delivery, feel free to contact us through firstname.lastname@example.org. For digital purchases, kindly check your website associated accounts, as items are usually sent there.
Refund requests are subject to the website's approval, so kindly revert to them for fast assistance.
If you do not hear from the website, feel free to contact us. Please provide the refund reason and confirm your trial to reach out to them.Refunds, to reflect in your account, would take 5–7 business days. It depends on your bank clearance time. If you face any difficulty, feel free to contact us through email@example.com.
This can take 5–7 business days. Please contact firstname.lastname@example.org if you faced any delay.
Yes, it can be possible to use your account in any country but the US sanctioned countries. These countries are Afghanistan, Cuba, Iran, Iraq, North Korea, Somalia, Sudan, South Sudan, Syria, Crimea Region of Ukraine, Yemen, and Zimbabwe.
Due to our bank partner's restrictions, some users may not be able to process card payments from the following countries: Bahamas, Botswana, Ethiopia, Ghana, Pakistan, Serbia, Sri Lanka, Trinidad and Tobago, Tunisia, and Yemen.
Transactions can fail for several reasons. The most common factors that may challenge any payment process are as follows:
To cancel a subscription, kindly contact us through email@example.com.
Please be noted that upon your contact, you will be provided with the subscription ID.
For refunds and subscription concerns, please get back to the website.
To help you with this, create an inquiry here https://www.fasterpay.com/contact-us or email us via firstname.lastname@example.org. Attach a screenshot of your statement showing the amount, date, and how many times you were charged.
It would also be helpful if you can provide the reference number for the charge.
FasterPay is a global e-wallet solution that helps businesses expand globally and allows users to store and manage funds digitally. FasterPay allows customers the ability to complete online payments for goods and services from websites and mobile apps around the world.
Yes. FasterPay E-wallet allows you to top up your account using multiple currencies from your different bank accounts.
There is a fee of 2.7% + 0.3 EUR associated with the top-up transaction.
The balance normally reflects immediately on the user's wallet balance.
In some cases the topped up balance may take 3–7 business days to become available according to currency and 3DS authentication.
The withdrawal fee for SEPA is 2.00 EUR and for SWIFT it is 10.00 EUR. The minimum amount you can withdraw is 10.00 EUR. You should receive the money in your bank account within a maximum of two (2) weeks, depending on your bank's processing time.
You can change your password by logging into your FasterPay Personal account.
If your transaction has been blocked/account has been restricted, this can be due to many reasons. Don’t worry! To verify your payment please email email@example.com.
For smoother, hassle-free payments, you should verify your FasterPay account.
This means uploading your ID and proof of address. Verified FasterPay accounts are much less likely to get payments blocked.
For more information about the restricted business models please click here.
To check your balance:
Yes, you can export a CSV of your processing history in your FasterPay Business account.
If you have forgotten your password, please click restore your password here. You will then receive an email to reset your passport.
Follow the link. If you do not receive this email, please email firstname.lastname@example.org.
If you have forgotten your email address, please email email@example.com.
Editing your information:
Yes. There is the option in your Business profile to add up to 10 additional banks and entities.
Adding a new business:
Adding a new bank account:
A Guest FasterPay account is created when an individual is paying without signing up for an FasterPay Personal account. FasterPay account saves the individuals email address for the payment receipt and future purchases.
A FasterPay Business account is for businesses looking to accept payments from a global customer market. A FasterPay Personal account is for individuals who are looking to pay online via a safe, convenient and friendly e-wallet. Yes, you can have both however please sign up using different email addresses for a Personal account and Business.
Yes. From your FasterPay Business account you can complete B2B transfers to another FasterPay account.
* SEPA withdrawals are referred to Euro payments within SEPA countries and non-SEPA withdrawals for other cases.
** Your bank may apply conversion fees. Check with your bank for specific terms and conditions.
FasterPay fights your chargebacks on your behalf, therefore 5% of all transactions are held for 6 months.
In your FasterPay Business account the funds will move from the pending balance to the available balance 5-7 days after the transactions occur. Once the funds are in your available balance, you can click withdraw.
How to withdraw:
Yes, using FasterPay you can process in up to 20 currencies and exchange the money to your local currency for withdrawals.
Processing currencies: EUR, GBP, USD, AED, AUD, CAD, CHF, CZK, DKK, HKD, HUF, JPY, NOK, NZD, PLN, RUB, SEK, SGD, THB, TRY.
You can easily refund a payment from your FasterPay Business account. This feature will automatically refund the payment to the user.
FasterPay supports merchants from over 200 countries around the world. All countries EXCEPT the US Sanctioned countries are support. These countries include: Afghanistan, Cuba, Iran, Iraq, North Korea, Somalia, Sudan, South Sudan, Syria, Crimea Region of Ukraine, Yemen, Zimbabwe.
Due to restrictions by our bank partners, some users may not be able to make card payments from the following countries: Bahamas, Botswana, Ethiopia, Ghana, Pakistan, Serbia, Sri Lanka, Trinidad and Tobago, Tunisia, Yemen.
Yes. The FasterPay integration is simple and easy to understand even for someone who has never coded before. You can find the integration document in your FasterPay account.